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Analytics Dashboard
Monitor your business performance in real time
This Year
Wapi Workspace
Good evening
Hello, John 👋
Saturday, June 13
Integrate WABA Verified
Power campaigns from one official account
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Manage WABA
Annual Plan
₹9,5,024/yr
Renews 23-07-2026 · 39 days
Manage Plan
Resource Insights
Automation
6 / 50
12% UTILIZED
Templates
9 / 500
2% UTILIZED
Broadcasts
13 / 5000
0% UTILIZED
Agents
7 / 50
14% UTILIZED
Events
0 / 1
0% UTILIZED
Live Metrics
Tags
10 /50
Contacts
8 /10k
Conversations
111 /50k
Sent
65
Received
46
Storage
0MB
Analytics & Reporting
Performance across every channel
This Year
Performance overview
SentDeliveredRead
Jan 2026Feb 2026
Campaign Performance
Total Campaigns
13
Messages Sent
9
Delivered
4
Read
9
Template Performance usage insights
TemplateSentDeliv.ReadStatus
order_confirmation212APPROVED
coupon_code_template101APPROVED
event_reminder323APPROVED
carousel_media_template101APPROVED
limited_time_offer101APPROVED
Performance Insights
What's driving results this month
Last 30 days
Delivery rate
98.2%
↑ 1.4% vs last month
Avg response
38s
AI-handled tickets
Read rate
76%
↑ 6 pts
CSAT score
4.8/5
1,204 ratings
Messages per day
MonTueWedThuFriSatSun
Top templates
1
1.2k
2
940
3
710
4
520
5
380
Conversations
WhatsApp
AllUnreadActiveAssigned
W
W
W
W
February 26, 2026
Hi, my order hasn't arrived yet, and it was supposed to be delivered today 03:57 PM
Bummer! I'll look into it right away. What's your order number? 03:57 PM ✓✓
my order number is 1013 03:58 PM
Got it, order #1013. I'm pulling up your details to track your package now. 03:59 PM ✓✓
Your order is en route — expected to arrive tomorrow. 04:02 PM ✓✓
24-hour service window closed.
Send TemplateContact Overview
W
+91 ••••tt
active
Transfer to Agent + Add
Select agent
Assign AI Call Assistant + Add
Select assistant
Notes 0
Add your notes here…
Broadcast Campaigns
Broadcast messages to your audience using templates
LIVE
Campaign Count
2
LIVE
Outgoing Messages
0
LIVE
Messages Delivered
0
LIVE
Messages Read
0
Search campaigns…↻ Refresh
NamePresetProgressStatusSent At
Direct Message
6/11/2026, 8:41 PMcarousel_media_template100% (1/1)FailedJun 11 · 07:12 PM
6/11/2026, 8:41 PMcarousel_media_template100% (1/1)FailedJun 11 · 07:12 PM
adasd
zxZXorder_confirmation100% (8/8)FailedJun 11 · 07:04 PM
zxZXorder_confirmation100% (8/8)FailedJun 11 · 07:04 PM
Message Templates
Create, manage, and design your templates in one place
CAROUSEL_MEDIA_TEMPLATE
APPROVEDCheck out our latest collection! Swipe through the images below to explore our new arrivals.
MARKETINGEN_US
COUPON_CODE_TEMPLATE
APPROVEDHi {{name}}, here is your exclusive coupon code: {{coupon_code}} — use it at checkout.
MARKETINGEN_US
LIMITED_TIME_OFFER
APPROVEDGet up to 30% OFF on selected items today only. Tap below to grab the deal!
MARKETINGEN_US
ORDER_CONFIRMATION
APPROVEDThanks {{name}}! Your order {{order_id}} totaling {{amount}} has been placed.
UTILITYEN_US
HELLO_WORLD
APPROVEDWelcome and congratulations! This demonstrates sending a WhatsApp message from the Cloud API.
UTILITYEN_US
EVENT_REMINDER
APPROVEDDo not forget your upcoming event tomorrow. We look forward to seeing you!
UTILITYEN_US
Quick Replies
Manage quick replies to respond to messages fast
Mine
Not sure about your size? Check our size guide here: yourstore.com/size-guide
Apr 27, 2026
Mine
Discover our newest arrivals here: yourstore.com/new
Apr 27, 2026
Mine
You can contact our support team here: yourstore.com/contact 📞
Apr 27, 2026
Mine
We offer fast and reliable delivery. Orders usually arrive within a few days 🚚
Apr 27, 2026
Mine
Need help with your order? Share your order details and we will assist you.
Apr 27, 2026
Mine
Check out our best-selling items here: yourstore.com/best-sellers ⭐
Apr 27, 2026
Mine
Get 10% OFF using code STYLE10 🎉 Shop now: yourstore.com
Apr 27, 2026
Mine
Hi 👋 How can I assist you today?
Apr 27, 2026
Media Library
Manage your media assets in one place
dashboard.png
tee.jpg
black-tee.jpg
reel.mp4
demo.mp4
inbox.png
dress.jpg
catalog.jpg
New Flow
Editing Flow
Automation Entry
Activation method
Partial Match
Activation root Logic Control
Branching rule
Message · Contains
Hello × Assign Chatbot
Select chatbot
Sales Bot
StyleBot · 24h
Quick Reply
Choice buttons
Visit Us
Call Us
Wait Timer
Duration
1000 ms
1.0s Send Message
Response body
Thank you for contacting us!
Predefined Actions
Automated default responses
Configure working hours
Outside business hours
Auto-reply sent when a message is received beyond working hours
Greeting message
Initial message sent to a new contact
Postponed Response
Message sent after a set delay if no agent responds
Default fallback message
Sent when no matching keyword or action is found
Reactivation message
Sent to reconnect with inactive contacts after a period of inactivity
Sequential assignment
Automatically assign incoming chats to agents in rotation
Response Resources
Manage messaging resources
Content Types
Text Messages
Images
Documents
Videos
Stickers
Message Flows
Chatbot
Search…
Check out what’s trending right now 🔥 https://yourstore.com/trending
trending, popular, latest
Explore our latest collection here: https://yourstore.com
collection, products, catalog
Hi 👋 Welcome to our store! How can I help you today?
welcome message
Last chance, {{name}} 🔥 Grab it now: {{product_link}}
After 24 Hours
Hey {{name}}, just checking in 👋 Need help choosing the perfect style?
After 2 Hours
Hi {{name}} 😊 Here are the details you requested. Place an order?
Instant Reply
Hey {{name}}, we’ve got something special 🎁 Use WELCOME10 for 10% OFF!
After 24 Hours
Still thinking? 👀 Grab your favorites before they sell out: {{store_link}}
After 6 Hours
WhatsApp Forms
Design multi-step forms and Meta Flows for WhatsApp
Grid Table
Build a new formCUSTOMER SERVICE REQUEST
Appointment Booking
Submissions
0
Fields
7 Active
Published to MetaSyncing with WhatsApp Flows
CONTACT DETAILS FORM
Survey
Submissions
0
Fields
3 Active
Draft StatusNot yet live on Meta
ADVANCED FEEDBACK FORM
Survey
Submissions
0
Fields
6 Active
Draft StatusNot yet live on Meta
CUSTOMER INQUIRY
Survey
Submissions
0
Fields
2 Active
Published to MetaSyncing with WhatsApp Flows
CUSTOMER SURVEY FORM
Survey
Submissions
0
Fields
4 Active
Published to MetaSyncing with WhatsApp Flows
LEAD CAPTURE FORM
Lead Generation
Submissions
0
Fields
5 Active
Draft StatusNot yet live on Meta
Event Notifications
Get real-time WhatsApp event updates sent to your server
Search webhooks…
↻ RefreshNameURLStatusActions
testCustomhttps://wapi.pixelstrap.com/api/ecommerce/…
Webhook Payload: test
Sync PayloadLive Payload OutputJSON FormatForm Format
// No flattened payload data available
1. Configure your comment trigger keyword
CATALOG
VOUCHERCATALOGPRICEINFO
Automation Workflow Diagram
1
Comment Trigger Detected Active
Listens to public comments. Triggers when a user comments your keyword.
User commented: "CATALOG"Match Found
2
Public Auto-Response Sent
Instantly posts a public reply to boost engagement and direct them to checkout.
Reply: @customer check your DM inbox! 🔥❤️
Private DM Delivered Delivered
Sends the discount voucher, brochure or shop link to their private inbox.
Inbox payload: Delivered successfully!
↻ Reset & try a new keyword
Instagram
Direct Message Inbox1s ago
your_brand
Private Direct Message Delivered successfully!
Apply Code Now
Social Campaigns
Run & track Instagram and Facebook campaigns
Instagram
LiveSummer Drop — Story + Feed
Reach
82.4K
Engaged
11.2K
Spend
₹18,400
Facebook
LiveLead Gen — Catalogue
Reach
54.1K
Engaged
6,820
Spend
₹12,100
Instagram
ScheduledReels Boost — New Arrivals
Reach
—
Engaged
—
Spend
₹9,000
Facebook
ScheduledRetargeting — Cart
Reach
—
Engaged
—
Spend
₹7,500
Post & Comment Automation
Auto-reply to comments and DM keywords on your posts
Trigger: CATALOG
Trigger: PRICE
Trigger: VOUCHER
Trigger: INFO
Stories Automation
Auto-reply to story mentions, reactions & replies
Reply to story → auto-DM link
OnWhen a viewer replies to your story, send a personalised DM with the product link.
Triggered
2,140
DMs sent
2,098
Story mention → thank-you
OnAuto-thank customers who mention you and offer a returning-customer coupon.
Mentions
612
Coupons
588
Reels Automation
Turn reel comments into DMs and sales
CATALOG
LINK
PRICE
SHOP
SALE
Telegram Bot Automation
Commands, flows & broadcasts for your Telegram bot
/startWelcome message + main menu buttonsOn
/catalogSends product catalogue carouselOn
/trackOrder tracking by ID lookupOn
/supportRoute to a human agentOn
/offerBroadcast today's deal to subscribersScheduled
FlowTrig Bot
/catalog
Here's our latest collection 🛍 Tap a category to explore.
👋 Need help? Type /support any time.
Order #4821 status?
Shipped ✓ Arriving tomorrow by 6 PM.
Contact Directory
Manage your contacts
Search contacts…⇩ Export⇧ Import↻ Refresh+ Add to Segment
NamePhoneChannelBadgesEmailStatus
John Carter**********00 WhatsAppjo***@example.comlead
Emily Watson**********00 WhatsAppem***@example.comlead
Sophia Miller**********00 WhatsAppso***@example.comlead
Michael Brown**********00 WhatsAppmi***@example.comlead
Daniel Clark**********00 WhatsAppda***@example.comlead
Chloe Anderson**********00 WhatsAppch***@example.comlead
Oliver Bennett**********00 WhatsAppol***@gmail.comactive
Henry Collins**********00 WhatsApphe***@gmail.comlead
CRM Segmentation
Manage your contact segments
Search segments…↻ Refresh
NameDescriptionContactsCreated AtActions
High Value clientHigh Value client 1June 14, 2026
Cart abandonersNo purchase in 7d 214June 12, 2026
VIP — repeat buyers3+ orders 89June 9, 2026
Badges & Tags
Categorize and manage your contacts with badges
Search tags…☐ Select All↻ Refresh
demo
sgsg
jhurtuyrty
Demo user
Renewed
Follow Up
Interested
Refund Requested
Recently Active
lead
Custom Data Fields
Set up personalized data fields for contacts
LabelTypeMax lengthMin valueRequiredStatusAction
Define New Field
×Display Name
e.g., Customer Journey Stage
Internal Identifier (Slug)
auto_generated_identifier
Instructions
e.g., Explain the purpose of this field
Data Constraints
Data Format
Select how data will be stored
Display Rules
Input Hint (Placeholder)
e.g., +1 234 567 8900
* MandatoryRequire user input
👁 VisibleShow on frontend
Google Calendar Integration
Two-way sync with Google Calendar & Meet
June 2026
M
T
W
T
F
S
S
26
27
28
29
30
31
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
Synced from Google · today
11:00
Demo call · Vihaan K.
M Google Meet · 30 min
14:30
Site visit · Prestige
Bengaluru · 45 min
17:00
Consultation · Kaya
M Google Meet · 20 min
Meeting & Appointment Booking
Customers pick a slot right inside WhatsApp
Product Demo
⏱ 30 min Google Meet
Store Visit
⏱ 45 minIn-person
Quick Call
⏱ 15 minPhone
Saturday, June 13
IST (GMT+5:30)09:00
09:30
10:00
10:30
11:00
11:30
12:00
12:30
14:00
14:30
15:00
15:30
M 11:00 AM — Product Demo confirmed. Google Meet link sent on WhatsApp ✓
Calendar Synchronization
Keep every calendar in perfect sync
G
Google Calendar
Synced · 2-way
O
Outlook Calendar
Synced · 2-way
A
Apple Calendar
Not connected
WhatsApp Bookings
Live · auto-create
Recent sync activity
Demo call · Vihaan K. created in Google Calendar 2m ago
Reschedule synced to Outlook 18m ago
WhatsApp booking → Google Meet link generated 1h ago
Kanban Board Management
Drag leads, orders & tickets through every stage
New lead 8
Bulk order — Atlas Retail
Catalogue request · WhatsApp
Lead
Sizing question
@aanya.styles · Instagram
IG
Qualified 5
Site visit · Vihaan K.
Budget ₹1.4–1.8 Cr
Hot
Confirmed 9
Pay link sent
₹3,498 · Razorpay
Pending
Won 12
COD · Riya S.
Order #4821 · shipped
₹3.4k
Pipeline Management · CONTACT · 6 Stages
Track deals from first touch to closed
New Lead0
No items in this stage
Contacted0
No items in this stage
Qualified1
Arpan Saha (Digital Marketer)
917890277380
PHONE917890277380
SOURCEbaileys
CHATopen
↻ moved · 6/9/2026
Proposal Sent0
No items in this stage
Closed (Won)0
No items in this stage
Closed (Lost)0
No items in this stage
Order Management
All orders placed through chat & catalog
All · This week New Order
Orders today
142
Revenue
₹2.1L
Pending
18
COD
34%
OrderCustomerItemsTotalPaymentStatus
#4821Riya Sharma2₹3,498PaidShipped
#4820Vihaan Kapoor1₹2,499CODPacked
#4819Aanya Styles3₹5,140PaidConfirmed
#4818Daniel Clark1₹999FailedOn hold
#4817Sophia Miller4₹7,640PaidDelivered
Order & Confirmation Tracking
Live fulfilment status, pushed to WhatsApp
#4821 · Riya Sharma
2 items · Linen Co-ord +1
Placed
Confirmed
Packed
Shipped
Delivered
#4820 · Vihaan Kapoor
1 item · Twill Tote
Placed
Confirmed
Packed
Shipped
Delivered
#4817 · Sophia Miller
4 items · Bundle
Placed
Confirmed
Packed
Shipped
Delivered
Organization Teams
Organize and manage your teams
Find teams by name or description…
Team InfoNoteStatusCreatedActions
salesHandles lead generation, customer communication, and conversion of prospects…Apr 27, 2026
supportResolves tickets & queriesHandles customer support, refunds and post-sale care…May 2, 2026
Agents
Organize and manage your agents
Find agents by name, email, or role…
Agent InfoContactNoteTeamHideStatusActions
Noah Anderson✉ no***@example.com+1 ******75SALES
Sophia Mitchell✉ so***@example.com+1 ******56SALES
Liam Carter✉ li***@example.com+1 ******23SALES
Olivia Bennett✉ ol***@example.com+1 ******92SALES
Ethan Walker✉ et***@example.com+91 ******47SALES
jack✉ ja***@example.com+91 ******88SALES
